Jorna Ludong
Customer Success and UX, Flowfactory
Recent Posts
Experience is the New Product
[fa icon="calendar'] 25/09/18 06:56 / by Jorna Ludong posted in application development, customer experience, low code platform, competitive layer
Much current thinking on competitive positioning (for example, the Harvard Business Review here; Gartner Research here; and Forbes Leadership Insights here) is to focus on experience, not products. Many leading companies have found that a structured product development process no longer provides a sufficient or effective compass for determining how a company can best solve customer needs.
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