Low-code insights by Flowfactory

Jorna Ludong

Jorna Ludong
Customer Success and UX, Flowfactory

Recent Posts

Experience is the New Product

[fa icon="calendar'] 25/09/18 06:56 / by Jorna Ludong posted in application development, customer experience, low code platform, competitive layer

Much current thinking on competitive positioning (for example, the Harvard Business Review here; Gartner Research here; and  Forbes Leadership Insights here)  is to focus on experience, not products. Many leading companies have found that a structured product development process no longer provides a sufficient or effective compass for determining how a company can best solve customer needs.

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