The first thing business users want is to avoid any mention of the legacy system. "Can't we just work around it?" they ask at the start of every project. There is a perception that legacy systems somehow prevent innovation by standing in the way of rapid product development or quick fixes to address customer requests.
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In the age of the connected customer, the only thing that differentiates a brand is customer experience (CX). Increasingly, those experiences are not human, but digital and automated. This puts IT teams in a situation of both opportunity and vulnerability.
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Application Portfolio Management (APM) can either cost you money or save you money. Particularly in our cloud and mobile-based age, the balance between systems performance and user experience optimization is getting harder to maintain. If you are a large corporation chances are your application portfolio looks something like the picture below.
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