Low-code insights by Flowfactory

In the age of the connected customer, the only thing that differentiates a brand is customer experience (CX). Increasingly, those experiences are not human, but digital and automated. This puts IT teams in a situation of both opportunity and vulnerability.

The question; "What keeps you up at night?" is a commonly used executive thinking exercise that is revered and reviled in equal measure. Sure, it's a good way to focus attention and conversation on the things that are most mission critical. It's also a demotivating assumption that there are elements of your business that should give you stressful sleeplessness! This question can feel like an attack on our management skills. Perhaps even more frustrating is that for most of us, those stressful projects are real - and really do keep us up at night.