In the age of the connected customer, the only thing that differentiates a brand is customer experience (CX). Increasingly, those experiences are not human, but digital and automated. This puts IT teams in a situation of both opportunity and vulnerability.
The question; "What keeps you up at night?" is a commonly used executive thinking exercise that is revered and reviled in equal measure. Sure, it's a good way to focus attention and conversation on the things that are most mission critical. It's also a demotivating assumption that there are elements of your business that should give you stressful sleeplessness! This question can feel like an attack on our management skills. Perhaps even more frustrating is that for most of us, those stressful projects are real - and really do keep us up at night.
No business is safe from digital disruption. Even if you have embraced cloud and on-demand systems in your IT organization, your business is still vulnerable to market and competitive pressures to stay connected in real time with customers and partners. Technology is pervasive - and that means employees and customers want to work on the go, connect seamlessly and have up to the minute data at their fingertips. Their expectations are high. Oh, and did we mention that this all needs to be secure, reliable and flexible?
With every innovation in application development, there is skepticism around the value and outcomes. Low-code, popularized in North America three years ago, is emerging as a powerful new platform for IT departments around the globe who embrace agile methods and want to rapidly create, test and iterate new applications.
Most IT projects fail. A study by Standish Group across 50,000 software projects found that only 29% of projects were successful, defined by on time, on budget, within scope and of value to the end user. Another 52% had major challenges. And 19% failed completely.